General Policy

Policies

**Please kindly review our cancellation information below before scheduling an appointment. By booking with Wink Bar, you are accepting the terms and conditions of our cancellation policy.

Booking

You will be required to provide a valid credit card number that will be kept on your client file, should repeat cancellations/no show(s) occur. We will call/text you 24 hours in advance to confirm your appointment. If you don't confirm, we are inclined to believe that you will not show up for your appointment. We would really appreciate it, thank you so so much. 

Please understand that natural lashes shed up to 2-5 lashes per day between both eyes. In order to keep your lashes looking fluffy and full, please book your lash fills in advance or once every 2-3 weeks.

To guarantee availability, please book your appointment in advance. 

Tips 

Tips between 18-20% are highly appreciated 🥰 Our lash designers work hard to achieve that wink bar look you know and love. Let’s appreciate them by tipping the amount they deserve 🥹 Thank you! 

Late Policy

If you're going to be late, please call us ahead of time (at least 2 hours before your appointment) so we can plan accordingly. We would really appreciate it, thank you!

No Show Policy

We reserve the right to charge a no show fee to the credit card on file totaling $50 to those who do not show up to an appointment. *Absolutely no refunds.

Refund/Cancellation Policies

If appointments are cancelled within 3 hours of your appointment or you NO SHOW, you will be charged $50. 

Appointments must be cancelled or rescheduled 24-hours in advance. Text and email reminders are sent out 24-hours before your appointment. We understand that emergencies come up but we cannot allow any exceptions.

All appointments must be rescheduled within 24 hours. If appointments are cancelled 3 hours before your appointment or if you NO SHOW, $50 will be charged to your card on file.

Any cancellations or reschedules will be charged and be required to re-book a new appointment.

Wink Bar does not offer refunds on services.

Allergic Reactions

If you experience an allergic reaction to any of the products used during a service, please notify us immediately for assistance in assessing the situation. If you have experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know prior to your appointment. A patch test can be administered before your appointment. Simply call us for a test. *Refunds are not given for allergic reactions.

Cell Phone Policy

We ask that all cell phones are turned off or on silent during your appointment. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that we as lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.

Lash Integrity

Your natural lash health is our top priority! This means that Wink Bar will only place extensions that are the appropriate weight and length for your lashes. Many times this is not what you are used to from previous artists. Sometimes we have to choose between long or full. Long AND full is just not everyone’s reality :) Please respect this! If you demand what you cannot have, Wink Bar will cancel your appointment. As the professional, we also reserve the right to make a new decision during your time at Wink Bar as a client for what your lashes can handle. Yay to healthy and happy lashes!

Lash Fill Policy

Please make sure to book your refills accordingly.

Standard Fills must be scheduled between 14-21 days. Must have 50% of lash extensions to be considered a standard fill.

Extended fills are meant for guests who went past 21 days between fills or has less than 50% of extensions remaining or need a longer appointment for special events or vacation.

Anything past 4 weeks is considered a full set.

Helpful Hints

  • If it looks like you need a fill then you have waited too long. Lashes should look good all of the time! Just less full.

  • If you are missing more than 40% on only one eye you are still considered to be falling under the 40% Fill Rule.

  • Be careful about very outgrown lashes - these are removed at every fill and do not count as happy lashes that get to a part of the 50% team

If you have questions as to if your lashes will be considered a fill, please feel free to reach out to Wink Bar and/or send a picture.

Pricing/Policies

Pricing and policies are subject to change at any time. Please keep yourself updated by checking this section for changes.

Confirmations/Reminders

After every booking, you will receive confirmation email or text. We do understand how easy it may be to forget an appointment, so please ensure that we have your current email address, phone number, and other contact information on file. It is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and help us serve you better by providing enough notice to avoid any cancellation fees.

Payment

The remaining balance will be due after your appointment.

Cash is accepted.

3% processing fee if paying by credit card.